مساهمة نظام تخطيط موارد المؤسسة (ERP) في تحسين اتخاذ القرار بهيئة الزكاة والضريبة والجمارك بالمملكة العربية السعودية

The contribution of the Enterprise Resource Planning (ERP) system to improving decision-making in the Zakat, Tax and Customs Authority in the Kingdom of Saudi Arabia

Abstract

This study aimed to assess the contribution of the ERP system to improving decision-making, and it also aimed to identify the extent to which the ERP system is applied in the Zakat, Tax and Customs Authority, as well as the obstacles to its application. The descriptive analytical approach was used, and the study reached a number of results, the most important of which is that there is a direct relationship between the research variables, as it was found that the enterprise resource planning system leads to the improvement of the decision-making process in the authority. This means that the first hypothesis is accepted. And it concluded that the employees have a limited ability to know the time and place where the problem occurred, the inability of the employees to identify possible alternatives to confront the problem, and the absence of difficulties that hinder the process of making sound and effective decisions and modifying or canceling them. The study also recommended the need to take advantage of the results of the study as a reference point for many studies and institutions that need this type of studies in the future, and the need to adopt a system for resource planning that is scientific and systematic because it helps in finding appropriate solutions to the problems of the organization