« The impact of the service quality on customer loyalty in the algerian banking sector – Acase study at AL-SALAM BANK ALGERIA- », renaf, vol. 19, nᵒ 31, p. 159–178, juill. 2025, Consulté le: oct. 23, 2026. Disponible sur: https://journals.univ-chlef.dz/index.php/renaf/article/view/476