"The impact of the service quality on customer loyalty in the algerian banking sector – Acase study at AL-SALAM BANK ALGERIA-", renaf, م 19, عدد 31, ص 159–178, يوليو 2025, تاريخ الوصول: أكتوبر 24, 2026. موجود في: https://journals.univ-chlef.dz/index.php/renaf/article/view/476